Refund & Return Policy

1. Health & Consumables Return Policy

Velnox Nutrition products are sports nutritional consumables (proteins, pre-workouts, aminos). Due to food safety, hygiene, and FSSAI regulations, we cannot accept returns of products that have been opened, unsealed, or partially consumed.

2. Eligible Reasons for Return or Replacement

We gladly offer a free replacement or complete refund in the following situations:

• Damaged in Transit: The tub or outer container arrived cracked, leaking, or crushed.
• Broken Seal: The outer protective seal or inner safety liner was broken prior to delivery.
• Incorrect Product: You received a different flavor, size, or product than what was ordered.
• Expired Product: The product delivered is past its manufacturing expiry date.

3. Return Window & Procedure

Please inspect your package upon delivery. To request a replacement or refund:

1. Contact us within 48 hours of delivery via WhatsApp/Phone at +91 76786 02604 or email at support@velnoxnutrition.in.
2. Provide your Order ID and clear photos/unboxing video showing the damaged portion, seal condition, and outer shipping label.
3. Our support team will verify your claim within 24 hours and arrange for a reverse pickup or dispatch a brand-new replacement immediately at zero additional cost to you.

4. Order Cancellation

Before Dispatch: You can cancel your order free of charge at any time before it is dispatched from our warehouse. Simply message us on WhatsApp or email customer support.

After Dispatch: Once your shipment is handed over to our courier partner and a tracking number is generated, the order cannot be cancelled in transit. You may refuse the delivery at your doorstep when the delivery partner attempts delivery.

5. Refund Timeline & Mode

Once your return is received at our facility and verified:

• Prepaid Orders (UPI, Netbanking, Cards): The refund will be credited directly back to the original source account within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunds will be transferred directly via UPI or NEFT bank transfer upon receiving your verified bank/UPI details.