Privacy Policy

1. Information We Collect

When you browse, create an account, or purchase from Velnox Nutrition, we collect the necessary information required to process and deliver your order:

• Contact Information: Full name, phone number, and email address.
• Shipping Details: Complete postal address, state, city, and PIN code.
• Transaction Records: Order items, payment confirmation ID, and billing details.
• Device & Browsing Info: Standard anonymous device information, IP address, and browser cookies used strictly for cart persistence and site performance.

Note: We do NOT collect, store, or have access to your full debit/credit card numbers or CVV. All online payments are handled directly by PCI-DSS compliant payment gateways (Razorpay).

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes:

• Processing, packaging, and dispatching your supplement orders.
• Sending live order updates, invoices, and shipment tracking links via SMS, WhatsApp, and email.
• Responding to your customer service questions or return requests.
• Preventing unauthorized transactions and maintaining site security.

3. Information Sharing

We only share your delivery details with essential service providers who enable your order fulfillment:

• Logistics Partners: Courier and shipping partners (via Shiprocket) receive your name, address, and phone number solely to deliver your package.
• Payment Partners: Secure payment gateway (Razorpay) receives transaction parameters to authenticate payment.
• Legal Authorities: Only when required by applicable Indian law, court order, or government regulation.

4. Cookies & Website Analytics

Our website uses basic session cookies to keep items in your shopping bag, save your active session if you log in, and collect aggregated, anonymous traffic data (via Google Analytics) to improve page speed and layout. You can disable cookies in your web browser settings at any time without impacting your ability to browse products.

5. Data Security & Storage

All customer data is stored on secure, firewall-protected servers. We implement industry-standard HTTPS protocol and encrypted communication channels across the entire website.

6. Your Rights

You have the right to request a copy of the personal details we hold about you, request corrections to your delivery information, or request the deletion of your account. To submit a request, email us at support@velnoxnutrition.in.